Preloved This is the Preloved logo mark which shows a symbol shaped to represent a speech bubble and the letter P with a love heart symbol cut out of the center. The words 'Preloved' are represented along side the logo mark. Preloved This is the Preloved logo mark which shows a symbol shaped to represent a speech bubble and the letter P with a love heart symbol cut out of the center. The words 'Preloved' are represented below the logo mark.
Buying & selling

PayPal Buyer Protection on Preloved Items

Did you know that PayPal offers Buyer Protection on items that you buy on Preloved? If you do not receive your item, or the item you receive is not as described in the listing, PayPal Buyer Protection could cover you.

All you have to do is:

  • Log in directly to your PayPal account (It’s often safest to do this directly through the PayPal site rather than through an email).
  • Send money to the seller’s email address.
  • Make sure that you choose “I’m paying for goods or services” to qualify for buyer protection.

What if I need to make a claim?

To open a dispute, you should begin by visiting Paypal’s dispute information page. It has all the information you need on there about how the dispute process works.

After PayPal have reviewed your claim, they will decide whether or not you will be reimbursed or refunded 100% of the amount you paid including postage costs. It is not necessary for the seller to have funds in their PayPal account for you to receive a refund.

Am I eligible?

  • If you’d like to open a dispute, you must do it within 180 days of the date you made the payment of the item in full. If the seller doesn’t respond to any of your messages, you need to escalate the dispute claim within 20 days of opening the dispute so that PayPal can assist further.
  • Paypal’s buyer protection is designed to protect tangible goods that are shipped to the address used in the transaction. It doesn’t include prohibited items, custom-made items, vehicles, digitally-delivered goods, travel tickets and some other items. See the Paypal user agreement for a full list.
  • Ensure that you choose the “I’m paying for goods and services” option when paying for an item, as personal payments are not eligible for buyer protection.


Alexander Vaughan

Alexander Vaughan

Newsletter Editor

Alex is Preloved’s Newsletter Editor. He’s a Yorkshire lad, born and bred, but sounds like he’s from Surrey. He has a passion for hummus, but doesn’t source this from Preloved. If Alex could be an item of furniture, he’d be a coat rack.