> Contact Preloved
Please check our help page before contacting us. You'll get an instant answer to most questions you may have about Preloved.
Please choose a category from the list below:
Membership BasicsHelp with signing up, validating your email address, logging in, changing your contact details.
Upgrading Your MembershipHelp with upgrading your membership, making a payment, make changes or cancelling your business membership.
Placing AdvertsHelp placing adverts, adding photos, getting your advert approved and online and receiving responses.
Replying to AdvertsHelp with replying to adverts, contacting other members, and general questions about buying items for sale on Preloved.
SearchingHelp with searching for items and finding what you are looking for.
Email SubscriptionsHelp with unsubscribing from any emails, and managing your ad alerts.
Forums and ReviewsHelp with the forums and reviews area of Preloved
ProblemsReport an advert or message you believe is a scam, is illegal, obscene or breaches your copyrights. Also report problems you are having with another member.
General EnquiryOther questions and enquiries relating to Preloved.
You can solve most problems instantly by using our online help system.