Contact Preloved

Having problems?

Please check our help page before contacting us. You'll get an instant answer to most questions you may have about Preloved.

Still having problems?

Please choose a category from the list below:

Membership Basics
Help with signing up, validating your email address, logging in, changing your contact details.

Upgrading Your Membership
Help with upgrading your membership, making a payment, make changes or cancelling your business membership.

Placing Adverts
Help placing adverts, adding photos, getting your advert approved and online and receiving responses.

Replying to Adverts
Help with replying to adverts, contacting other members, and general questions about buying items for sale on Preloved.

Searching
Help with searching for items and finding what you are looking for.

Email Subscriptions
Help with unsubscribing from any emails, and managing your ad alerts.

Forums and Reviews
Help with the forums and reviews area of Preloved

Problems
Report an advert or message you believe is a scam, is illegal, obscene or breaches your copyrights. Also report problems you are having with another member.

General Enquiry
Other questions and enquiries relating to Preloved.

You can solve most problems instantly by using our online help system.

More help...

Not a member yet?

Why not join the fun for free! Members can sell their stuff completely free of charge, have searches prioritised for their local area, and lots more.

Join for free | Member Log In

Become a Expert Second Hander

Would you like to know how to snatch up the best bargains on Preloved? How to ensure the items you sell fetch the best possible price?

Then why not sign up to "The Haggler", our occasional email newsletter telling you everything you wanted to know about second hand, but were too afraid to ask.

It lets you in on all the hints and tips that we have picked up behind the scenes here at Preloved, and is completely free of charge.

Do you own a UK web site?

If so, you can enhance your site and earn money at the same time simply by showing our latest classified listings on your site.

Find out more...