PayPal Offers Buyer Protection on Preloved Items

Did you Know?

If you use PayPal to pay for an item on Preloved that is to be posted, you are protected by PayPal's Buyer Protection scheme.

This means that if the item doesn't arrive or match its description, you can make a claim to be reimbursed in full.

How to make a claim

You should begin by filing a dispute within the PayPal Resolution Centre.

PayPal will facilitate communication between you and the seller. If you're still not happy with the result, you can escalate the dispute into a claim.

After reviewing a claim, PayPal will decide on reimbursement and refund 100% of your payment (including postage costs) if they decide in your favour. It is not necessary for the seller to have funds in their PayPal account.


PayPal Seller Protection protects you in case you do not receive your item or if the item is not as described in the listing. Eligibility requirements include:

  • Buyers must raise a dispute within 45 days of a single PayPal payment for the full price of the item. If no satisfactory response is received from the seller, a claim must be filed within 20 days of raising the dispute
  • The programme is designed to protect tangible goods that are shipped to the address used in the transaction. It doesn't include prohibited items, vehicles, digitally-delivered goods or services, custom made items, travel tickets and some other items. See the PayPal User Agreement for a fill list.
  • When making a payment, ensure you choose "I'm paying for goods and services" as personal payments are not eligible for Buyer Protection.

See PayPal Terms and Conditions for full eligibility requirements.

How to Make a Payment

To make a payment to a seller on Preloved:

If don't have a PayPal account, sign up for free.