Introducing Preloved and Trustap!

Introducing Preloved and Trustap

As the UK's Most Trusted Second-hand Marketplace, we are thrilled to announce that we are making online buying and selling even safer with the introduction of Trustap!

So, what is Trustap?

Trustap is a transaction platform that acts as a security blanket for people who want to buy or sell online. It provides an additional safety net for online payments on Preloved, helping our wonderful users transact with peace of mind. Trustap works for both online and face-to-face transactions, allowing you to buy and sell in both scenarios without any worries. The new feature will be available to the Preloved Community from August 2021. By enabling Trustap you are increasing your chances of completing a sale by up to 4 times; plus it's free to do! Win, win!

How does Trustap work with Online Transactions?

Preloved categories for online transactions are Clothing and Jewellery, Bags and Wallets, Children’s Clothes, Baby Items, and many others.

How does Trustap work with Face to Face Transactions?

When buying high valued second-second hand items, which are too large, or valuable to ship, you will want to see them in person before making the purchase. This relates to Preloved categories such as Furniture and Fittings, Motoring, Caravans and Camping, Garden Features, and of course, Pets, horses, and livestock.  Trustap Face to Face transactions allows our Preloved Community to buy and sell together in the real world.

Why have we at Preloved decided to introduce it? 

In short throughout lockdown it was apparent that more and more people were losing faith in purchasing online with scams seeming to be coming left, right and centre. We want our customers to know not only does Preloved monitor this and ensure it doesn't happen, but we also actively putting in preventatives for our loyal customers such as yourself, so you can shop second hand with a first class experience.

What are the benefits to our community?

1. Buying and selling online can be a stressful experience as you are dealing with complete strangers and battling with the inevitable trust issue. Trustap's service eliminates any concerns of being scammed, making every transaction come with peace of mind.
2. Trustap transactions are risk-free because the buyer doesn’t pay the seller directly and it is the only transaction platform that works like a personal escrow account.
3. When you buy or sell on Preloved, you’re dealing with someone you’ve never met, so you want to make sure both the item for sale and the payment reach their destination safe and sound. With Trustap, we are able to combine payment and tracking details to ensure you can transact safely with strangers.
4. You no longer have to be anxious about buying second-hand online because Trustap’s service is completely transparent. Both parties know exactly what stage the transaction is at, and who needs to do what, so there’s no ambiguity. This ensures that as a seller you know all the money is secure before you send your product, and as a buyer you know your money will be safe until you get that product.
5. With other online payment platforms, you have to file a complaint in order to get your money back if something goes wrong. Trustap’s process is entirely preventative, so you never lose your money in the first place. You will never have to go through a frustrating process to retrieve your funds.
6. Trustap is completely accessible to anybody, anywhere, and it can accept payment in over 135 different currencies so it isn’t just limited to the UK. It is also completely compatible across laptops, phones, and tablets.

FAQ's

Face to Face Transactions

1. What happens when the seller doesn't accept the deposit? The transaction ends and the deposit is refunded.
2. What happens if one party doesn't show up to view the item? The buyer cancels the transaction and is refunded
3. What happens if the buyer and seller aren't able to agree on a final price for the item? The buyer or seller cancels the transaction and the buyer is refunded their deposit.
4. Is their a process if the seller disputes a complaint? Yes. The Arbitration Process begins led by the Trustap Customer Service Team and the money is released to either the buyer or seller.

Online Transactions

1. What happens if the seller doesn't input the tracking details in the time frame? The transaction ends and the buyer is refunded.
2. What happens if the package is never delivered even after tracking details have been submitted? The buyer submits a complaint to Trustap and is then contacted by the Customer Service team to begin the Arbitration process. The seller is also notified about the dispute.

Transaction Fees

1. Will I have to pay for this service? Yes, but only if both buyer and seller choose to use Trustap. The transaction fees work like Buyer Protection so, for a small charge, you know that the res of your money is safe!
2. How do I get charged? The service charge will be added to the cost of the item purchased.
3. How much will I be charged if I use TrustAp? This depends on how much the item is that you're buying. We've tried to keep it nice and simple, so there are 3 different price brackets (see chart below). But here are a couple of examples for you:

Example 1: Lets say John wants to buy a camera for £90, his buyer protection transaction fee (at 4%) will be £3.60 so his total to pay will be £93.60.

Example 2: Emma's done her research and found a new cat to welcome into her home. The cat's available for £300.00, so her buyer protection transaction fee (at 3%) will be £9 so her total to pay will be £309.00.

Example 3: Jane's found a great little car on Preloved for £1,950.00. Her buyer protection transaction fee (at 2%) will be £39 so her total to pay will be £1,989.00

A transactions concerns both the buyer and the sellers. Preloved are working with Trustap in order to consider and cater to the needs of both parties.

Happy Buying & Selling with Peace of Mind and Safety First!